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Memahami costumer delight dan outrage
Capturing and keeping a customer is a great challenge. Opportunity do not translate into business easly. Accordingly the marketer is faced with a challenge as to how to create a service package which wins costumers and aasure their loyalty.
Informasi Detail
| Judul Seri |
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| Kode Buku |
330.5 EKO
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| No Reg |
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| Penerbit | Jurnal Ekonomi Bisnis FE Universitas Negeri Malang : ., |
| Deskripsi Fisik |
Sumber artikel:Jurnal. Halaman: 749-758
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| Bahasa |
Indonesia
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| ISBN/ISSN |
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| Edisi |
No. 3. Vol. 10 Desember-2005
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| Subjek | |
| Pernyataan Tanggungjawab |
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Versi lain/terkait
Tidak tersedia versi lain