perspektif pebisnis Dwi Suhartanto, Lusianus Kusdibyo Primary Author mixed material bibliography Bag. Serial Jurnal Ekonomi = Analisis Ilmiah Ekonomi, Manajamen, Keuangan dan Pembangunan Fakultas Ekonomi Universitas Kristen Indonesia ind Indonesia

Index Artikel

Sumber artikel:Jurnal. Halaman: 130-141 This article measures the relationship between customer satisfaction service quality and reputation with customer loyalty as an indicator of customer orientation in the public sector. The data collected by using quesioner from 127 small business organisations located in Bandung district area. The result shows that the government service quality business satisfaction and government reputation related positively with business loyalty. However there is no evidence that those variables determine the loyalty of business organisation to to business in certain location. 1. KONSUMEN, ORIENTASI 330.722 JUR UPT Perpustakaan UM Koleksi Bahan Pustaka Perpustakaan UM 2 -33918 2009-09-03 00:00:00 2009-09-03 00:00:00 machine generated