a Case Study at Universitas Gadjah Mada Herman Setyawan; Zuli Erma Santi Primary Author mixed material bibliography Serial JPAP : Jurnal Pendidikan Administrasi Perkantoran ind Indonesia

Index Artikel

Sumber artikel:Jurnal. Halaman: 138-146 In academic settings it is important to understand user satisfaction on university archives to improve the quality of the archival system. This study aims to measure user satisfaction at the University Archives of Universitas Gadjah Mada. This study used a quantitative descriptive research design. The sample of this study was 38 archive users from 2023. Data on user satisfaction was collected using surveys. The result showed that the archive s quality of information system service and reading room were above 91%. This study examines highly satisfied users of university archive services identifying key factors that promote satisfaction and informing future service development. The results of this study are expected to provide practical guidance for university archive managers in improving their archive services to achieve higher levels of user satisfaction. 1. KEPUASAN KONSUMEN 2. KEARSIPAN 3. CONSUMER SATISFACTION 651.3 JPA UPT Perpustakaan UM Koleksi Bahan Pustaka Perpustakaan UM 2 -92938 2024-07-11 00:00:00 2024-07-11 00:00:00 machine generated