1. Process and product dominant models for writing centers 2. Basic writer lab or tutor 3. The case of tutors 4. The case for autotutorial materials 5. Training writing-center tutors issues and approaches 6. Writing-center tutors speak out 7. A argument for peer tutoring as teacher training 8. A peer tutor assesses her teaching ability 9. Additional readings for peer collaboration 10. Peer tutoring and the ESL student 11. The politics of innovation a primer 12. Starting small and thinking big an administrator s viewpoint 13. Evaluation procedures for writing centers defining ourselves through accountability 14. Research and the writing center