Gaya APA
Tjiptono, Fandy. (2012).
Service management: mewujudkan layanan prima / Fandy Tjiptono .
:
Yogyakarta: Andi.
Gaya Chicago
Tjiptono, Fandy.
Service management: mewujudkan layanan prima / Fandy Tjiptono.
:
Yogyakarta: Andi,
2012.
Buku.
Gaya MLA
Tjiptono, Fandy.
Service management: mewujudkan layanan prima / Fandy Tjiptono.
:
Yogyakarta: Andi,
2012.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Service management: mewujudkan layanan prima / Fandy Tjiptono.
:
Yogyakarta: Andi,
2012.
Buku.