Gaya APA
Tjiptono, Fandy. (2016).
Service, quality and satisfaction / Fandy Tjiptono, Gregorius Chandra .
:
Yogyakarta: Andi.
Gaya Chicago
Tjiptono, Fandy.
Service, quality and satisfaction / Fandy Tjiptono, Gregorius Chandra.
:
Yogyakarta: Andi,
2016.
Buku.
Gaya MLA
Tjiptono, Fandy.
Service, quality and satisfaction / Fandy Tjiptono, Gregorius Chandra.
:
Yogyakarta: Andi,
2016.
Buku.
Gaya Turabian
Tjiptono, Fandy.
Service, quality and satisfaction / Fandy Tjiptono, Gregorius Chandra.
:
Yogyakarta: Andi,
2016.
Buku.